Blackbaud Videos Reveal Trends in Nonprofit Technology

November 15, 2010

Last week, I broached the topic of how nonprofits are capitalizing on trends in technology to reach constituents through social networking. Today, I’m going to take the discussion up a notch and look at the fountainhead of many tech trends for nonprofits: Blackbaud, Inc.

Blackbaud was founded in 1981 with the purpose of providing technological support to nonprofit organizations. The company’s growth since has been phenomenal. Headquartered in Charleston, South Carolina, Blackbaud now employs more than 2,000 people worldwide. The company went public in 2004 and is traded on the NASDAQ exchange under ticker symbol BLKB.

Shortly after going public, Blackbaud hired Marc Chardon, a former CFO for Microsoft and manager of Microsoft France, as the company’s new president and CEO. Just last week, Blackbaud was named one of Forbes 100 Best Small Companies in America, a ranking based largely on exceptional financial performance.

Blackbaud has become an enormous driver of technology trends in the nonprofit sector. Last month, the company held its annual conference on nonprofit technology, drawing more than 2,200 people to Washington, D.C., for an action-packed program dominated by seminars on social networking.

This month, Blackbaud has made many of these programs available for free viewing on its BlackbaudTV channel on YouTube. These videos are both inspiring and educational for anyone interested in technology trends. Here are some of the highlights:

Global Trends and What They Mean to You
Marc Chardon, President and CEO of Blackbaud

Becoming a Networked Nonprofit: The Road to Effective Use of Social Media
Allison Fine & Beth Kanter, authors of The Networked Nonprofit

Social Media for Nonprofits
Claire Williams Diaz, Social Innovation at Twitter
Noah Everett, Founder of TwitPic
Matthew Mahan, Vice President of Impact at Causes
Geoff Livingston, Co-Founder of Zoetica
Brian Dresher, Mashable (formerly with USA Today)

Social Media: Paint by the Numbers
Holly Ross, Executive Director, NTEN: The Nonprofit Technology Network

The Nonprofit Trust Agent
Chris Brogan, New York Times bestselling co-author of Trust Agents

Most of the videos are an hour long, except for the Chris Brogan interview, which is a five-minute ambush video in the hallway of the conference center. The first video with Marc Chardon is a panel that covers such trends as social media, radical transparency, and the need for nonprofits to demonstrate ROI. The panel on social media for nonprofits is terrific, with presenters limited to five minutes to take their best shots, followed by the audience Q&A.

For access to all the BlackbaudTV videos — including a five-minute interview with Mark Zuckerberg’s engaging and articulate sister, Randi, about five things nonprofits can do to supercharge their Facebook pages — visit the BlackbaudTV page on YouTube.

STEVE O’KEEFE
News Editor, Minitrends Blog

Source: “Blackbaud Conference 2010: 5 Must-See Presentations,” Social Media 4 Nonprofits, 10/24/10
Source: “Reflections from Independent Sector and Blackbaud Conferences,” Beth’s Blog, 10/26/10.

Nonprofits Take Social Networking to New Heights

November 12, 2010

Social networking is a megatrend that has been gaining momentum since bulletin boards first made it possible for people to schmooze online in the 1980s. Out of this megatrend have come numerous Minitrends that investors have profitably mined over the past five years, including social bookmarking, tagging, and location-based networks such as Foursquare.

Steve Monfort, a writer for NASDAQ.com, recently reported on the growing trend of small businesses hiring more people to handle social media:

A recent American Express survey shows that 40 percent of small businesses are using social networking to promote their offerings, up from 10 percent a year ago.

While small businesses are just warming-up to social networking, nonprofit organizations were among the earliest to embrace the trend. By now, everyone has heard about “text-to-give,” which was used by the American Red Cross to collect $30 million from cellphone users for earthquake relief in Haiti last year. According to nonprofit tech guru Tonia Zampieri, sales and marketing manager for LoyaltyClicks, a division of Smart Online, text-to-give is so 2009.

Smart Online recently conducted a survey into technology trends for nonprofit organizations. The results were reported on NTEN, the Nonprofit Technology Network, just a few days ago. They indicate that over 90% of nonprofits actively use social networking (compared with only 40% of small businesses, according to American Express). The breakdown: 91% use Facebook, 63% use Twitter, 45% use YouTube, and 35% use LinkedIn.

You would think that level of penetration would be cheered by the nonprofit experts at LoyaltyClicks. But Zampieri has found a weakness in charity tech: mobile myopia. She writes:

[O]nly 16% of the surveyed nonprofits plan on having mobile websites in 2011, while 19% plan on having smartphone applications.

Zampieri cites a Nielson study that almost one-quarter of the time people are online is spent using social networks — and that half of that social networking is done with mobile devices. Then she provides “compelling reasons why a mobile website or a mobile application might work better for your organization” than, for example, old-fashioned text-to-give:

• donations aren’t limited to $5 or $10
• donations are received immediately
• you capture and control crucial data about your donors
• any size charity can use this technology, not just giants
• it’s a permanent tool, not just a one-shot appeal

For inspiring examples about the way nonprofit organizations are innovating with social networking, we recommend a recent Mashable story on “5 Must-Follow Non-Profits Making a Difference With Social Media.” The article is a run-up to the annual Mashable Awards which will be held January 6, 2011, at the Consumer Electronics Show (CES) in Las Vegas.

I was particularly impressed by the way the Brooklyn Museum has made use of a wide variety of social networking Minitrends to engage visitors and benefactors both online and in person. The museum has a dedicated mobile site (LoyaltyClicks would approve) that allows browsers to tag the museum’s 94,000 piece collection, making it easier for visitors to locate must-see art based on other patrons’ comments. They also use Foursquare to provide restaurant suggestions and other ideas to fill out a trip to the museum.

If you have any other examples of nonprofits who are making innovative uses of social networking applications, we’d like to hear about them. And so would Mashable! The Mashable Awards are open for nomination until November 29.

STEVE O’KEEFE
News Editor, Minitrends Blog

Source: “Job growth anticipated in cloud computing, apps, social media,” NASDAQ.com News, 10/15/10
Source: “Technology Trends for Nonprofits in 2011,” NTEN, the Nonprofit Technology Network, 11/08/10
Source: “5 Must-Follow Non-Profits Making a Difference With Social Media,” Mashable, 11/06/10
Image courtesy of Lisa Brewster, used under its Creative Commons license.

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